At Harmonized Homes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refunds and Returns Policy below. We strive to make returns and exchanges as easy as possible, within the guidelines listed here.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Time Frame: Items must be returned within 30 days of the date you receive your order.
  • Condition: The item must be unused, in original packaging, and in resalable condition. All tags, labels, and protective packaging (if any) must be intact and included.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.
  • Non-Returnable Items: Certain items cannot be returned, such as:
    • Customized or personalized items
    • Final sale items (clearly marked as “Final Sale” on product pages)
    • Gift cards

2. How to Return an Item

To begin a return, please follow these steps:

  1. Contact Us: Before returning any item, contact us at [email protected] within 30 days of receiving your order to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for return.

  2. Return Authorization: After we review your request, we will provide you with a Return Authorization Number (RAN). Please include this number with your returned item(s) to help us process your return more efficiently.

  3. Packing Your Return: Please pack the item(s) securely in the original packaging to prevent damage during transit. Ensure that all items are in their original condition.

  4. Return Shipping: Customers are responsible for paying the shipping costs to return the item to us, unless the return is due to a mistake on our part (such as shipping an incorrect or damaged item). We recommend using a trackable shipping service to ensure the item reaches us.

  5. Send to Us: Once you have your Return Authorization Number and have packed the item(s) securely, please send your return to the provided address.

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3. Exchanges

We currently offer exchanges for defective or damaged items only. If you wish to exchange an item for another one, please follow the return procedure and once the return is processed, you can place a new order for the replacement item.

4. Refunds

Once we receive and inspect the returned item(s), we will process your refund. Please allow up to 7-10 business days for us to inspect and process your return.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect on your account, depending on your payment provider or bank.

  • Refund Amount: The full purchase price (excluding shipping and handling fees) will be refunded if the return meets our return criteria. If the return is due to buyer’s remorse or change of mind, we reserve the right to deduct return shipping fees from the refund amount.

  • Damaged or Defective Items: If your item is damaged or defective, please contact us immediately at [email protected] with a detailed description of the issue and photos of the damage or defect. In these cases, we will cover the return shipping costs and offer a full refund or a replacement, depending on your preference and availability of the product.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

  1. Contact your bank or credit card company: It may take some time before your refund is officially posted.

  2. Contact us: If you’ve done the above and still haven’t received your refund, please contact us at [email protected] and we will be happy to assist you.

6. Damaged or Defective Products

If you receive an item that is damaged or defective, please contact us within 5 business days of receiving your order. We will either offer a full refund or send you a replacement item, depending on stock availability and your preference. To expedite the process, please provide:

  • A detailed description of the issue
  • Photographic evidence of the damage or defect
  • Your order number

We will cover all return shipping costs for damaged or defective items.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at [email protected]. Orders can only be canceled before they have been shipped. Once an order has been dispatched, it is subject to our return policy.

8. Contact Us

If you have any questions or need assistance with a return, please contact us:

Harmonized Homes
Email: [email protected]